Frequently Asked Questions
What are your hours?
We are open 7 days a week noon to 8 pm - come see us!
Do you buy used records?
We sure do! We are always looking for nice quality pre-owned records and some select CDs. For all the details, please check out our page We Buy Records.
Do you sell gift cards?
Yes! They are available in denominations from $10 to $200 and are available instore or for immediate download on our website at Record Town Gift Card
Can I pick up my order locally?
Yes! You can select the “Local Pick Up” option during checkout. Most orders are ready within 24 hours, but you will receive an email as soon as it is ready!
Do you ship overseas?
Yes! We ship worldwide. Shipping rates are availale during checkout.
Is everything on the website in stock?
Everything that is on the website should be in stock. Our online inventory is updated regularly but there are occasions when we sell out of something before it can be removed from the website. If this happens a prompt refund will be issued.
When will my order ship?
We strive to ship all orders as quickly as possible. Most orders are shipped within 48 hours. Tracking information will be uploaded for you to track the progress of your order.
Here's more details about our shipping practices Shipping Policy.
How do you ship your records?
We use super secure Mighty Mailers to send albums anytime we can. We use larger LP mailers to send larger orders.
We use USPS, UPS and DHL through Shopify Shipping which provides us discounted rates. We do not upcharge our shipping and pass our savings on to you. You pay our cost.
Here's more information about our Shipping Policy.
Do you accept returns?
We sure do! We have a very liberal return policy - we want to keep you as a long-term customer and feel offering exceptional service goes a long way to make that happen. If you are ever unhappy with a purchase contact us and we will make it right!
Will you sell my band’s record in your store?
Absolutely! We have a nice Local section and love supporting our local artists. We buy your records or CDs and typically start with 3 or 4 copies.
Do you host live music events?
We love to host live music in our store or out in the plaza outside our store weather permitting. Contact us!